Our Scheduling Policy for quick reference
We use an online scheduling tool as our primary calendar of record.
We can generally accommodate cancellations and reschedules without penalty.
We reserve the right to charge for missed appointments or those which are canceled with less than 24 hours’ prior notice.
If we are unable to honor an appointment under subscription terms, we credit your account at the additional services rate and count it as used against the subscription’s entitlement.
Cancellations, Reschedules, and No-shows
We commit to accommodate your requests to cancel or reschedule appointments in good faith to the best of our ability and availability. We will accept changes you request more than 24 hours before your scheduled appointment time.
We cannot commit to honor changes you request within 24 hours of the scheduled appointment time. If you do give us prior notice, we will do our best to reschedule your appointment, and if we are able to do so, we can accept the change. If we are unable to reschedule the appointment, we will ask that you do your best to make the appointment if you can, and we will consider it to be a billable session even if you are unable to attend. We reserve the right to charge you in full for a scheduled session which you fail to attend.
If we are unable to honor our appointment for reasons other than your payments being past due, we will make it right in the following ways:
-Sessions we are unable to honor are, of course, not billable.
If your appointment would have occurred under the terms of a subscription, our goal is to make sure you have not paid for a session you cannot use before the month ends. To achieve this we:
a. Do count the session against your subscription’s entitlement and
b. Credit your account at the subscription’s additional services rate. This credit can be used to offset later payments, including an actual additional session which occurs in the same month.
-We will notify you of our inability to honor the appointment as early as possible and work with you to reschedule. If we are unable to give you at least 24-hours’ notice, we will credit your account $10 for the inconvenience to you.
Credits we make to your account for sessions we were unable to deliver cannot be refunded to you, but they can be applied toward future services.
For more complete details about our Scheduling policy, please see the full policy.